SurgeryPlus member Jade D.

Jade’s SurgeryPlus Story: Support Every Step of the Way

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When Jade D. learned she needed a surgical procedure to have a cyst removed, the financial cost worried her most.

“2023 was a punch to the gut for me, health-wise,” Jade said. “It was a tough year, and just a lot of worry and uncertainty.”

After explaining the situation to her boss, Jade learned about Employer Direct Healthcare (EDH)’s SurgeryPlus program. If she used a surgeon in the SurgeryPlus network, her employer would waive all her out-of-pocket costs associated with the procedure.

“When I found out SurgeryPlus was available to me, it was a game-changer emotionally,” Jade said. “My surgery alone—even with my wonderful benefits—still would have been thousands of dollars out-of-pocket. The relief of the financial burden was by far the number one benefit to me.”

Empathetic Support Before, During and After Surgery

After she called EDH to get started, her Care Advocate sent her three provider options, all individually vetted surgeons in the top 15% of their specialty. She chose the closest surgeon in Pinehurst, N.C., located about 90 minutes from where she lives.

SurgeryPlus Care Advocates helped her set everything up and sent over a pre-loaded debit card to cover travel costs during her trip.

“My Care Advocate got my records transferred, made appointments, all of that. On top of worrying about everything else, it was so helpful to have one less thing to worry about,” Jade said. “Before finding out that I even needed surgery, there were a lot of hoops to jump through to get seen by specialists and whatnot. So, when you all came along, it was a relief, truly.”

Spreading the Word to Colleagues

As someone who handles internal communications with company employees, Jade said she’s now including information about the SurgeryPlus program benefits in communications to employees to help spread the word.

“Just to let them know what’s available to them, because it’s one of the perks of the job,” Jade said. “Absolutely, I 100% would recommend SurgeryPlus to my coworkers.”

Learn more about how EDH can help your employees access comprehensive surgical care, wherever they are.

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